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Administrator Guide for Polycom QDX 6000 System
C - 2
Obtaining Key Codes for Software Upgrades
Before you run the software update, you need a key code. A key code is the
number that activates software on a specific system. Polycom generates a key
code when you submit the license number and system serial number
information.
A key code is valid only on the system for which it is generated.
Software key codes are valid for the software release you are installing as
well as for any patch releases that may later become available.
To obtain software key codes for a system:
1. On a computer, open Internet Explorer version 6.x, 7.x, or 8.x.
2. Log in at www.polycom.com/support/login.
Note that you will need to set up an account if you don’t already have one.
3. Click Activate Your Product.
4. Do one of the following:
If your system is covered by a software warranty or service
agreement, click Retrieve Software Key Code. Enter your system
serial number and the version number of the software you want to
install and click Retrieve.
If you purchased an upgrade license, enter your system serial number
and license number and click Generate.
The key code displays on the screen. Make a note of this number for use
during installation.
Downloading the Software
To download the software
1. On a computer, open Internet Explorer version 6.x, 7.x, or 8.x.
2. Go to www.polycom.com/support.
3. Navigate to your product software.
4. Do one of the following:
If current software version is 3.x, and please download the .exe file.
If your current software version is 4.0, please download the .pup file.
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