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Polycom® RMX® 1500/2000/4000Getting Started Guide for Audio OnlyVersion 7.0| August 2010 | DOC2585A

Table of Contentsvi

Chapter 3- Audio Only Basic Configuration and Operation3-24Starting a ConferenceThere are several ways to start a conference:• Clicking the New Confer

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-25Starting a Conference from the Conferences PaneTo start a conference from the Confe

Chapter 3- Audio Only Basic Configuration and Operation3-26General Tab2 Define the following parameters: Table 3-4 New Conference – General OptionsF

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-27Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms

Chapter 3- Audio Only Basic Configuration and Operation3-28Conference PasswordEnter a password to be used by participants to access the conference. If

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-293 If all participants are undefined, dial-in and no additional information is requi

Chapter 3- Audio Only Basic Configuration and Operation3-30Participants Tab 5 Click the Participants tab.The Participants tab opens.When defining a ne

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-31The following table describes the information displayed in the Participants List an

Chapter 3- Audio Only Basic Configuration and Operation3-32Participants can be added to the conference in the following methods:— Defining a new parti

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-33— Once the conference has started, participants can be added to a conference direct

1-11System OverviewThis Getting Started Guide provides information on the installation and basic operation of your RMX system. For more information o

Chapter 3- Audio Only Basic Configuration and Operation3-348 The selected participants are assigned to the conference and appear in the Participant Li

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-352 Define the following fields: Table 3-6 New Participant – General PropertiesField

Chapter 3- Audio Only Basic Configuration and Operation3-36Type The network communication protocol used by the endpoint to connect to the conference:

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-37Extension/Identifier StringDial-out participants that connect to an external device

Chapter 3- Audio Only Basic Configuration and Operation3-383 Click OK. The new participant is added to the Participants list. You can save the partic

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-39Information TabIn the Info fields, you can add general information about the confer

Chapter 3- Audio Only Basic Configuration and Operation3-406 Click OK.An entry for the new conference appears in the Conferences pane.If no participan

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-41Starting a ReservationTo start a conference from the Reservation Calendar:1 In the

Chapter 3- Audio Only Basic Configuration and Operation3-42The New Reservation – General tab dialog box opens.3 Optional. Select the Enable ISDN/PSTN

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-43The conference is started. If an ISDN/PSTN dial-in number was assigned to the confe

Chapter 1-System Overview1-2The RMX unit has, in addition, been designed in compliance with IETF (Internet Engineering Task Force) – a large open inte

Chapter 3- Audio Only Basic Configuration and Operation3-44Participants that are connected to other ongoing conferences when the template becomes an o

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-45Starting a Video Meeting from a Microsoft Outlook Polycom Meeting InvitationPolycom

Chapter 3- Audio Only Basic Configuration and Operation3-46Connecting to a ConferenceDirect Dial-inDirect dial-in connection to conferences and Meetin

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-47H.323 ParticipantsFor H.323 participants, the dialing string is composed of the MCU

Chapter 3- Audio Only Basic Configuration and Operation3-48Connecting to a Polycom Conference from an Outlook Meeting InvitationAttendees that have re

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-49Entry Queue AccessAccess via an Entry Queue allows all participants to dial the sam

Chapter 3- Audio Only Basic Configuration and Operation3-50H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conf

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-51Example:Entry Queue ID 1000Assigned Dial-in number 4631000 ISDN/PSTN participants

Chapter 3- Audio Only Basic Configuration and Operation3-52Monitoring Ongoing ConferencesConference monitoring enables you to keep track of conference

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-53• Right-clicking anywhere in the Conferences or Participants pane and selecting an

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-3The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Cl

Chapter 3- Audio Only Basic Configuration and Operation3-54Using the Chairperson Password for FilteringIf you are logged in as a chairperson, the Chai

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-55No status indicator display in the Status column means that the conference is runni

Chapter 3- Audio Only Basic Configuration and Operation3-56Additional information about the conference can be viewed when accessing the conference pro

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-57You can view all the conference’s properties but those that appear with a gray back

Chapter 3- Audio Only Basic Configuration and Operation3-58Participant Level MonitoringParticipant Connection MonitoringWhen a conference is selected

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-59Status (cont.) Awaiting Individual Assistance – The participant has requested the u

Chapter 3- Audio Only Basic Configuration and Operation3-60For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant L

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-61Operations Performed During On Going ConferencesConference Level operationsChanging

Chapter 3- Audio Only Basic Configuration and Operation3-62To terminate a conference manually:1 In the Conferences list, select the conference you wis

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-63Moving ParticipantsRMX users can assist participants by performing the following op

Chapter 1-System Overview1-4Maximum number of Entry Queues40 40 40 40 80 80Maximum number of Profiles 40 40 40 40 80 80Maximum number of Conference Te

Chapter 3- Audio Only Basic Configuration and Operation3-64When selected, the Move to Conference dialog box opens, letting you select the name of the

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-65Saving an Ongoing Conference as a TemplateAny conference that is ongoing can be sav

Chapter 3- Audio Only Basic Configuration and Operation3-662 In the drop-down menu select Copy Conference.Paste ConferenceThe Paste Conference command

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-67b In the Conferences list pane, right-click, and in the drop-down menu select Paste

Chapter 3- Audio Only Basic Configuration and Operation3-68b In the Conferences list pane, right-click, and in the drop-down menu select Paste Confere

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-69Participant Level OperationsParticipant Level Operations enable you to modify and c

Chapter 3- Audio Only Basic Configuration and Operation3-70Block AudioTo block the audio transmission from the conference to the participant. When blo

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-71Copy Cut and Paste ParticipantThe RMX user can Copy, Cut and Paste participants bet

Chapter 3- Audio Only Basic Configuration and Operation3-722 In the drop-down menu select Copy Participant.Cut ParticipantThe Cut command copies all t

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-732 In the drop-down menu select Cut Participant.Paste ParticipantThe Paste command c

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-5Maximum number of gateway profiles40 40 40 40 80 80Maximum number of Reservations (I

Chapter 3- Audio Only Basic Configuration and Operation3-74c Right-click, and in the drop-down menu select Paste Participant.The participant is connec

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-75c Right-click, and in the drop-down menu select Paste Participant As.The Address Bo

Chapter 3- Audio Only Basic Configuration and Operation3-763 Click the OK button to connect the new participant to the selected conference.Conference

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-77Enable Roll Call *42 ChairpersonDisable Roll Call #42 ChairpersonRoll Call Review N

Chapter 3- Audio Only Basic Configuration and Operation3-78Requesting HelpA participant can request help using the appropriate DTMF code from his/her

A-1AGlossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX docu

Chapter A-GlossaryA-2BRI Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 channels: two B-channels (each of 64 Kbp

Polycom RMX 1500/2000/4000 Getting Started GuideA-3DTMF Dual Tone Multi Frequency. A system of coded signals used by touch-tone telephones in which a

Chapter A-GlossaryA-4H.230 ITU-T standard that defines simple multipoint control systems procedures and describes network maintenance functions.H.231

Polycom RMX 1500/2000/4000 Getting Started GuideA-5ISDN Integrated Services Digital Network. A set of protocol and interface standards (voice, video a

Chapter 1-System Overview1-6RMX Audio Only Main FeaturesThe Polycom RMX conferencing system offers a comprehensive range of capabilities for audio con

Chapter A-GlossaryA-6QCIF Quarter CIF. A video format with image size of 176x144 pixels that transmits 9.115 Mbps at 30 frames per second (a quarter o

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-7IVR-Enabled ConferencingInteractive Voice Response (IVR) is a software module that a

Chapter 1-System Overview1-8• Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no resources) and can be activated

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-9GatewayUsing a special Gateway Profile, the RMX can be used as a gateway that provid

Trademark InformationPolycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service

Chapter 1-System Overview1-10Conference Management and Monitoring FeaturesThe Polycom RMX 1500/2000/4000 Web Client provides capabilities for manageme

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-11Card Configuration ModesTwo Card Configuration Modes are supported:• MPM Mode – Sup

Chapter 1-System Overview1-12Workstation RequirementsThe RMX Web Client and RMX Manager applications can be installed in an environment that meets the

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-13The Security tab is displayed.

Chapter 1-System Overview1-142 Clear the Enable Protected Mode check box for each of the following tabs:— Internet— Local intranet— Trusted sites

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-153 After successful connection to RMX, the Enable Protected Mode check boxes can be

Chapter 1-System Overview1-16The Internet Options dialog box is displayed with General tab open.5 In the Browsing history section, click the Delete bu

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-17The Delete Browsing History dialog box is displayed.6 Select the Temporary Internet

Chapter 1-System Overview1-18The Temporary Internet Files and History Settings dialog box is displayed.10 Click the View objects button.

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only1-19The Downloaded Program Files folder containing the installed Program Files is displ

Regulatory NoticesUnited States Federal Communication Commission (FCC)Part 15: Class A Statement. This equipment has been tested and found to comply w

Chapter 1-System Overview1-20

2-12First Time Installation and ConfigurationFirst Time Installation and Configuration of the Polycom RMX 1500/2000/4000 consists of the following pro

Chapter 2-First Time Installation and Configuration2-2PreparationsGather Network Equipment and Address InformationIP ServicesThe IP addresses and netw

Polycom RMX 1500/2000/4000 Getting Started Guide2-3IP Network Services Required InformationWhen installing an RMX unit, these default IP addresses mus

Chapter 2-First Time Installation and Configuration2-4ISDN/PSTN ServicesThe ISDN/PSTN Network Service is used to define the properties of the ISDN/PST

Polycom RMX 1500/2000/4000 Getting Started Guide2-5Unpacking the RMXUnpacking the RMX 1500To unpack and lift the RMX 1500:1 When you receive the RMX 1

Chapter 2-First Time Installation and Configuration2-6Two boxes are placed on the top Stratocell®, labelled:— Installation Accessories. This kit conta

Polycom RMX 1500/2000/4000 Getting Started Guide2-74 Remove the boxes and top Stratocell® and open the anti-static plastic bag wrapping the RMX.5 Hold

Chapter 2-First Time Installation and Configuration2-8Modifying the Factory Default Management Network Settings on the USB KeyThe USB key contains a t

Polycom RMX 1500/2000/4000 Getting Started Guide2-9Hardware Installation and SetupThe RMX 1500/RMX 2000 unit should be mounted in a 19”rack in a well

Chinese Communication CertificateSingapore CertificateRMX 2000 complies with IDA standards G0916-07Regulatory Notices

Chapter 2-First Time Installation and Configuration2-10Mounting the RMX 1500 in a RackThere are two methods for installing the RMX in a 19” rack:• Usi

Polycom RMX 1500/2000/4000 Getting Started Guide2-11Connecting Cables on the RMX 1500To connect the cables:•For the RTM-IP 1500 module:— Connect the M

Chapter 2-First Time Installation and Configuration2-12Installing the RMX 2000• The following procedures have to be performed to install the RMX 2000

Polycom RMX 1500/2000/4000 Getting Started Guide2-13Connecting Cables on the RMX 2000Connect the following cables to the back panel:•Power cable•LAN c

Chapter 2-First Time Installation and Configuration2-14Installing the RMX 4000The following procedures have to be performed to install the RMX 4000 in

Polycom RMX 1500/2000/4000 Getting Started Guide2-15Connecting the RMX 4000 to the Power SourcesConnect the following power cables to the RMX 4000 bac

Chapter 2-First Time Installation and Configuration2-163 Remove the transparent plastic caps on the terminal block.4 Using the two wires of an 10 AWG

Polycom RMX 1500/2000/4000 Getting Started Guide2-17If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with

Chapter 2-First Time Installation and Configuration2-18Connecting Cables on the RMX 4000To connect the cables (AC and DC systems):• RTM-IP 4000:— Conn

Polycom RMX 1500/2000/4000 Getting Started Guide2-19First Entry Power-up and ConfigurationThere are four procedures necessary for setup of the new RMX

Polycom RMX 2000/4000 Getting Started Guide for Audio OnlyiTable of ContentsSystem Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2-First Time Installation and Configuration2-202 Power the RMX On.AC System - Turn ON the power by pressing on the power switch located on the

Polycom RMX 1500/2000/4000 Getting Started Guide2-21Procedure 3: Connection to MCU1 Start the RMX Web Client application on the workstation.a In the b

Chapter 2-First Time Installation and Configuration2-22Procedure 4: Modifying the Default IP Service and ISDN/PSTN Network Service SettingsThe Fast Co

Polycom RMX 1500/2000/4000 Getting Started Guide2-23Fast Configuration Wizard1 Enter the required IP information in the dialog box. RMX 1500RMX 4000R

Chapter 2-First Time Installation and Configuration2-242 Click Next.Table 2-3 Fast Configuration Wizard – IP SignalingField DescriptionNetwork Servic

Polycom RMX 1500/2000/4000 Getting Started Guide2-253 Enter the required Routers information in the dialog box.4 Click Next.Table 2-4 Fast Configurat

Chapter 2-First Time Installation and Configuration2-265 Enter the required DNS information in the dialog box. Table 2-5 Fast Configuration Wizard –

Polycom RMX 1500/2000/4000 Getting Started Guide2-276 Click Next.7 Select the IP Network Type: H.323, SIP or H.323 & SIP. 8 Click Next.9 If you se

Chapter 2-First Time Installation and Configuration2-28 11 Click Next.12 If you selected H.323 only, go to Step 15.Table 2-6 Fast Configuration Wizar

Polycom RMX 1500/2000/4000 Getting Started Guide2-2913 Enter the required SIP Server information in the dialog box. Table 2-7 Fast Configuration Wiza

Table of ContentsiiISDN/PSTN Services ... 2-4Unpacking the RMX ...

Chapter 2-First Time Installation and Configuration2-3014 Click Next.Enter the required Security information in the dialog box.15 Click Next.Transport

Polycom RMX 1500/2000/4000 Getting Started Guide2-31The IP Network Service is created and confirmed.16 Click OK.During the initial RMX setup, if the s

Chapter 2-First Time Installation and Configuration2-3217 Define the following parameters: 18 Click Next.Table 2-9 Fast Configuration Wizard – ISD

Polycom RMX 1500/2000/4000 Getting Started Guide2-33The PRI Settings dialog box opens. 19 Define the following parameters: Table 2-10 Fast Configurat

Chapter 2-First Time Installation and Configuration2-3420 Click Next.The Span Definition dialog box opens.Num Plan Select the type of signaling (Numbe

Polycom RMX 1500/2000/4000 Getting Started Guide2-3521 Define the following parameters:22 Click Next.Table 2-11 Fast Configuration Wizard – Spans Def

Chapter 2-First Time Installation and Configuration2-36The Phones dialog box opens.23 Click Add to define dial-in number ranges.The Add Phone Number d

Polycom RMX 1500/2000/4000 Getting Started Guide2-37With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a d

Chapter 2-First Time Installation and Configuration2-38— Slot – the MPM/MPM+/MPMx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RMX 200

Polycom RMX 1500/2000/4000 Getting Started Guide2-39The System Flags dialog box is displayed.32 Enter the required System Flags information in the dia

Polycom RMX 2000/4000 Getting Started Guide for Audio OnlyiiiList Pane ...

Chapter 2-First Time Installation and Configuration2-40These flags can be modified later, if required, by selecting the System Configuration option fr

Polycom RMX 1500/2000/4000 Getting Started Guide2-41On first entry, the default Username and Password are both POLYCOM.In the RMX Web Client’s Main Sc

Chapter 2-First Time Installation and Configuration2-422 Click the check boxes of the languages to appear in the Login screen of the RMX Web Client. F

Polycom RMX 1500/2000/4000 Getting Started Guide2-43Conference ProfileName: Factory Video ProfileA Conference Profile is assigned to a Meeting Room to

Chapter 2-First Time Installation and Configuration2-44Entry Queue Name IDDefaultEQ 1000Using an Entry Queue enables one dial-in number to be used

Polycom RMX 1500/2000/4000 Getting Started Guide2-45Customizing the RMX’s Default Conferencing SettingsYou can customize the conferencing entities to

Chapter 2-First Time Installation and Configuration2-46For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Address Book” on page

3Audio Only Basic Configuration and OperationThe RMX unit can be used to run conferences that include only voice (Audio Only) participants. The RMX s

Chapter 3- Audio Only Basic Configuration and Operation3-2Starting the RMX Web ClientBefore you begin you need to get the following information from y

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-3RMX Web Client and RMX ManagerThe most common operations performed via the RMX Web C

Table of ContentsivSIP Participants ... 3-47ISDN/PSTN Participants ...

Chapter 3- Audio Only Basic Configuration and Operation3-4RMX Web Client Screen ComponentsThe RMX Web Client’s main screen consists of five panes: • C

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-5Viewing and System Functionality PermissionsThe RMX Web Client user’s viewing and sy

Chapter 3- Audio Only Basic Configuration and Operation3-6Conferences ListIf you are logged in as a user with Operator or Administrator permissions:Th

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-7List PaneThe List pane displays details of the item selected in the Conferences pane

Chapter 3- Audio Only Basic Configuration and Operation3-8System AlertsThis is a list of system problems. The alert indicator flashes red when at leas

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-9•The High Port Usage threshold.The High Port Usage threshold represents a percentage

Chapter 3- Audio Only Basic Configuration and Operation3-10Address BookThe Address Book is a list of Participants and Groups that have been defined on

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-11Displaying and Hiding the Address BookThe first time you access the RMX Web Client,

Chapter 3- Audio Only Basic Configuration and Operation3-12Displaying and Hiding Conference TemplatesThe Conference Templates list pane is initially d

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-13Customizing the Main ScreenYou can customize the main screen according to your pref

Polycom RMX 2000/4000 Getting Started Guide for Audio OnlyvConference Control Using DTMF Codes ... 3-76Requesting Help

Chapter 3- Audio Only Basic Configuration and Operation3-14Customizing the RMX Management PaneThe RMX Management pane can be viewed either as a list o

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-152 Release the mouse button when the icon is in the desired position.The Frequently

Chapter 3- Audio Only Basic Configuration and Operation3-16Resource ManagementRMX units that are used mainly for voice (Audio Only) conferencing can m

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-17 Resource Capacity ModesThe installed media card type (MPM, MPM+ or MPMx) determine

Chapter 3- Audio Only Basic Configuration and Operation3-18guaranteed to each Audio Only and video connection according to the video resolution in adv

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-19Configuring the Video/Voice Resources in MPM, MPM+ and MPMx Modes - Flexible Resour

Chapter 3- Audio Only Basic Configuration and Operation3-20Resource ReportThe Resource Report displays the real time resource usage according to the s

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-21The Resource Report dialog box appears, displaying the resource usage according to

Chapter 3- Audio Only Basic Configuration and Operation3-22In the Resources Graph, the actual number of occupied or free resources can also be display

Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only3-23Using the Default Profile, Entry Queue and Meeting RoomsThe Conferencing entities,