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December, 2007 Edition1725-12567-001 Rev. BSIP 3.0User Guidefor the SoundPoint IP® 560 PhoneSIP 3.0

User Guide SoundPoint IP 560 Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 560 package:• Polycom SoundPoint IP 560 p

Getting Started with Your SoundPoint IP® 560 Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before install

User Guide SoundPoint IP 560 Phone1 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on the phone and the

Getting Started with Your SoundPoint IP® 560 Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and an

User Guide SoundPoint IP 560 Phone1 - 6Attaching the BaseThe phone base can be attached to the SoundPoint IP 560 in one of two ways:• As a desk mount•

Getting Started with Your SoundPoint IP® 560 Phone1 - 73. Snap them together to lock the base to the phone.To attach the base as a wall mount:1. Plac

User Guide SoundPoint IP 560 Phone1 - 83. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not

Getting Started with Your SoundPoint IP® 560 Phone1 - 92. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed inform

User Guide SoundPoint IP 560 Phone1 - 1010. Soft Keys—These keys are automatically labeled to identify their context-sensitive functions.11. Hold —Ho

Getting Started with Your SoundPoint IP® 560 Phone1 - 11— Conference — Presence/BLF 17. Graphic Display—Shows information about calls, messages, soft

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 560 Phone1 - 12

2 - 12Customizing Your SoundPoint IP® 560 PhoneYou can customize your SoundPoint IP 560 phone by adjusting the setting for time and date, display cont

User Guide SoundPoint IP 560 Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• The appearance of t

Customizing Your SoundPoint IP® 560 Phone2 - 34. Scroll through the options under each of these selections using the and .5. Press the Select soft

User Guide SoundPoint IP 560 Phone2 - 45. Press or the Exit soft key repeatedly to return to the idle display.Backlight IntensityBacklight intensity

Customizing Your SoundPoint IP® 560 Phone2 - 5• There is an incoming call (ringing)• There is an outgoing call (ringing back)• Any menu shows on the

User Guide SoundPoint IP 560 Phone2 - 67. Select Maximum Intensity.8. Press the Up or Down soft keys to increase or decrease the backlight intensity.9

Customizing Your SoundPoint IP® 560 Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic display

User Guide SoundPoint IP 560 Phone2 - 8To change the incoming ring to a desired sound:1. Press .2. Select Settings > Basic > Ring Type.3. (Optio

Customizing Your SoundPoint IP® 560 Phone2 - 93. Scroll through the list of available languages.4. Press the Select soft key when the desired languag

iiiAbout This GuideThank you for choosing the SoundPoint IP 560 SIP, a full-duplex, hands-free phone. This unit provides business telephony features a

User Guide SoundPoint IP 560 Phone2 - 105. Press or the Exit soft key repeatedly to return to the idle display.Muting the MicrophoneDuring a call, pr

Customizing Your SoundPoint IP® 560 Phone2 - 11• Select the Edit soft key to edit the dial string if necessary.• Select the Dial soft key to return t

User Guide SoundPoint IP 560 Phone2 - 12Adding ContactsYou can add a contact manually or from a call list or from your corporate directory.Adding Cont

Customizing Your SoundPoint IP® 560 Phone2 - 137. Change the Speed Dial Index if desired.It is automatically assigned to the next available index val

User Guide SoundPoint IP 560 Phone2 - 142. Use the and to scroll through the list to find the contact.You can also use the * key to Page Up and th

Customizing Your SoundPoint IP® 560 Phone2 - 154. Press the View soft key.The contact’s information appears on the graphic display.5. Press the Save

User Guide SoundPoint IP 560 Phone2 - 165. Make the desired changes.6. Press the Save or Cancel soft keys to accept or cancel changes.7. Press or the

Customizing Your SoundPoint IP® 560 Phone2 - 172. Select Contact Directory.3. Use and to scroll through the list to find the contact.You can also

User Guide SoundPoint IP 560 Phone2 - 18b Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any

Customizing Your SoundPoint IP® 560 Phone2 - 19To set a distinctive ring type for a particular contact:1. Press . 2. Select Contact Directory.3. Use

User Guide SoundPoint IP 560 Phoneiv

User Guide SoundPoint IP 560 Phone2 - 203. Use and to scroll through the list to find the contact.You can also use the * key to Page Up and the #

Customizing Your SoundPoint IP® 560 Phone2 - 214. Press the Edit soft key and scroll down to the Divert Contact field.5. Enter the number of the part

User Guide SoundPoint IP 560 Phone2 - 22Depending on how your phone is configured, the display could resemble one of the following figures:Supporting

Customizing Your SoundPoint IP® 560 Phone2 - 23Supporting Shared LinesYour SoundPoint IP 560 supports shared lines. A shared line is indicated by a d

User Guide SoundPoint IP 560 Phone2 - 24

3 - 13Using the Basic Features of Your SoundPoint IP® 560 PhoneYour SoundPoint IP 560 phone is designed to be used like a regular phone on a public sw

User Guide SoundPoint IP 560 Phone3 - 2If you require additional information or assistance with your new phone, contact your system administrator.Plac

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up the

User Guide SoundPoint IP 560 Phone3 - 4a With the optional headset connected, press or the NewCall soft key to obtain dial tone.Press .Dial the desi

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearances

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP® 560 Phone

User Guide SoundPoint IP 560 Phone3 - 6— With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing gre

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 7• If your phone is configured for shared lines:— The second call will cause a call wait

User Guide SoundPoint IP 560 Phone3 - 8— Press or the Hold soft key to put the original call on hold.Soft key labels are updated on the display showi

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 9Redialing a NumberTo redial the last call placed from your phone:>>Press .A call

User Guide SoundPoint IP 560 Phone3 - 10Putting a Call on HoldDuring a call, press or the Hold soft key. This will be indicated on the graphic displ

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 11Setting Up a ConferenceYou can create a conference with other parties using the phone’

User Guide SoundPoint IP 560 Phone3 - 12To split a conference call:>>Press the Split soft key to split the conference.Both parties will be on ho

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 13To transfer a call: 1. During a call, press or the Trnsfer soft key.The active call i

User Guide SoundPoint IP 560 Phone3 - 143. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to compl

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 15— Press , select Call Lists, select the appropriate list, use and to access the num

User Guide SoundPoint IP 560 PhoneviManaging Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18Distingu

User Guide SoundPoint IP 560 Phone3 - 163. Using and , select the forwarding type you want to change and then press the Select soft key. The option

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 175. Select the Enable soft key to confirm call forwarding.Select the Exit soft key to c

User Guide SoundPoint IP 560 Phone3 - 18Enabling Do Not DisturbPress to prevent the phone from ringing on incoming calls. A flashing icon and text o

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 19For example in the figure below, press the fourth Line Key to dial the shipping depart

User Guide SoundPoint IP 560 Phone3 - 205. Press the Save or Cancel soft keys to accept or cancel changes.6. Press or the Exit soft key repeatedly to

Using the Basic Features of Your SoundPoint IP® 560 Phone3 - 21A stutter dial tone in place of normal dial tone is used to indicate that one or more

User Guide SoundPoint IP 560 Phone3 - 22

4 - 14Using the Advanced Features of Your SoundPoint IP® 560 PhoneThis chapter provides operating instructions for the advanced features of the SoundP

User Guide SoundPoint IP 560 Phone4 - 2For example, the first figure shows extension 6721 in an outbound call with 6722.The second figure shows an inc

Using the Advanced Features of Your SoundPoint IP® 560 Phone4 - 3This places the original call on hold and refreshes the soft key labels as indicated

ContentsviiDisplays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6Audio . . . . .

User Guide SoundPoint IP 560 Phone4 - 4— Press .Select Features > Messages > Instant Messages.— Press the InstMsg soft key to read a message ju

Using the Advanced Features of Your SoundPoint IP® 560 Phone4 - 55. Press the Ok soft key.6. Do one of the following steps:— Press the Select soft ke

User Guide SoundPoint IP 560 Phone4 - 6b Press the MyStat soft key.2. Use or to scroll through the list, and then press the Select soft key to sel

Using the Advanced Features of Your SoundPoint IP® 560 Phone4 - 7To block or unblock a contact from your buddy list:1. Press . 2. Select Contact Dire

User Guide SoundPoint IP 560 Phone4 - 8To view and change your privacy list:1. Press .2. Select Features > Presence > Buddy Status > Privacy

Using the Advanced Features of Your SoundPoint IP® 560 Phone4 - 9To restart the phone:>>Do one of the following steps:— Simultaneously press an

User Guide SoundPoint IP 560 Phone4 - 10

5 - 15Troubleshooting Your SoundPoint IP® 560 PhoneThis chapter presents issues, likely causes, and corrective actions. Problems are grouped as follow

User Guide SoundPoint IP 560 Phone5 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 560 phone has no po

Troubleshooting Your SoundPoint IP® 560 Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint

User Guide SoundPoint IP 560 Phoneviii

User Guide SoundPoint IP 560 Phone5 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The

Troubleshooting Your SoundPoint IP® 560 Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to th

User Guide SoundPoint IP 560 Phone5 - 6DisplaysAudioSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IP 560 PhoneRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IP 560 PhoneRegulatory Notices - 4Safety and Compliance (Continued)CE and VCCI MarkThis SoundPoint IP 560 SIP is marked with the

Index – 1IndexSymbols# key, page down shortcut 1–11* key, page up shortcut 1–11AAC power 1–4answering calls 3–4, 3–5assembling your phone 1–3assigning

User Guide SoundPoint IP 560 PhoneIndex – 2Microsoft Office Live Communications Server 2005 4–5, 4–7missed call lists 2–10multiple call appearances 4–

IndexIndex – 3troubleshootingaudio problems 5–6calling problems 5–5controls problems 5–3display problems 5–6power and startup problems 5–2screen and

1 - 11Getting Started with Your SoundPoint IP® 560 PhoneThis chapter provides basic installation instructions and information for obtaining the best p

User Guide SoundPoint IP 560 PhoneIndex – 4