Polycom RMX 1000 Uživatelský manuál

2.1.0 | July 2009 | 3150-16966-002 Polycom® RMX 1000™ SystemUser Guide

1-1 1 System Overview This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features. The following c

Polycom RMX 1000 User Guide 11-5 Table 11-3 Gatekeeper Setting Parameter Description IP Network Type Set the IP network type for the RMX 1000 syst

Chapter 11 – IP Service Settings 11-6 Figure 11-5 IP Service – SIP Server Table 11-4 Configuration Description of SIP Server Parameters Parameter

Polycom RMX 1000 User Guide 11-7 Parameter Description Server Port Provides the connection port of SIP server for registration service. Server Dom

Chapter 11 – IP Service Settings 11-8 Parameter Description Type DiffServ and Precedence are two methods for encoding packet priority. The priorit

Polycom RMX 1000 User Guide 11-9 The table below explains the detailed meanings of these parameters. Table 11-6 Description of Port Settings Parame

Chapter 11 – IP Service Settings 11-10 Parameter Description E-mail Account Set the user name and password for the Email account. If you config

12-1 12 IVR Service RMX 1000 provides a conference Interactive Voice Response (IVR) function which allows conference participants to use an endpoi

Chapter 12 – IVR Service 12-2 Default IVR Information The Message bar of IVR shows the names of 12 IVR voice prompts available. The table below sho

Polycom RMX 1000 User Guide 12-3 IVR Information Prompt Message Description The Conference is being recorded The conference is being recorded. Thi

Chapter 12 – IVR Service 12-4 Recording an Audio Message You can record voice messages for different languages or customize them to your needs for

Chapter 1 – System Overview 1-2 RMX1000PCIP PhoneRMX 1000 Web ClientLANHDXRMX 1000RMX1000PCIP PhoneRMX 1000 Web ClientLANHDXRMX 1000 Figure 1-1 Mul

Polycom RMX 1000 User Guide 12-5 Figure 12-3 Properties for Sound Dialog Box 4 The Sound Selection dialog box opens. 5 In the Format field, sele

Chapter 12 – IVR Service 12-6 Figure 12-5 Save the Format 9 The system returns to the Sound Selection dialog box. 10 Click OK. The system return

Polycom RMX 1000 User Guide 12-7 shown in Figure 12-5. 9 Click OK. The system returns to the Save As dialog box. 10 In the Save in field, select

13-1 13 CDR RMX 1000 includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to r

Chapter 13 – CDR 13-2 • Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data

Polycom RMX 1000 User Guide 13-3 Table 13-1 Parameter Description of CDR Parameter Description Name Shows the conference name and an icon indicati

14-1 14 RMX Utilities System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX 1000 will record the sys

Chapter 14 – RMX Utilities 14-2 H.323/SIP Link Figure 14-2 H.323 Link Status To view all connected H.323/SIP links, click Connected H.323/SIP Lin

Polycom RMX 1000 User Guide 1-3 RMX 1000 Main Features Video Display Dynamic Continuous Presence (CP) The dynamic Continuous Presence capability of

Polycom RMX 1000 User Guide 14-3 Figure 14-3 System Time Setup Page This page shows the date and time of the system and the user PC. You can set

Chapter 14 – RMX Utilities 14-4 Modifying Language To modify the device language, click the Language tab on the customization page, select the requ

Polycom RMX 1000 User Guide 14-5 Customized Item Description Login Screen Welcome Message Used to customize the Welcome Message displayed on the R

Chapter 14 – RMX Utilities 14-6 Security Setting RMX 1000 provides multiple security setting options. A user can limit the H.323 connection to the

Polycom RMX 1000 User Guide 14-7 Table 14-4 SSL Configuration for Certificate Request Parameter Description Common Name (CN) Common certificate na

Chapter 14 – RMX Utilities 14-8 SNMP Setting RMX1000 supports the Simple Network Management Protocol (SNMP). You can monitor the MCU status by mana

Polycom RMX 1000 User Guide 14-9 Parameter Description Community Name Specifies the name of community to which the MCU and SNMP management worksta

Chapter 14 – RMX Utilities 14-10 Configure the following parameters: Table 14-6 Parameter Configuration of SNMP Traps Parameter Description SNMP T

Polycom RMX 1000 User Guide 14-11 Figure 14-10 Product Activation Page Fill the activation key obtained from the Polycom Resource Center in the Ac

Chapter 14 – RMX Utilities 14-12 Logger Diagnostics Files The system supports logging and can record and save the system information continually. Y

Chapter 1 – System Overview 1-4 • Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cable, satellite, high

Polycom RMX 1000 User Guide 14-13 Backup Configuration/Reservation To backup the configuration for the current device, click the menu options Admin

Chapter 14 – RMX Utilities 14-14 Figure 14-14 Restore Configuration/Reservation Page Resources Report To know the usage of current RMX1000 resourc

Polycom RMX 1000 User Guide 14-15 By clicking the Usage Graph button, you can visually view the usage of video and audio connection resources of R

Chapter 14 – RMX Utilities 14-16 Activating the Upgraded System section for further operations. If the upgrade failed due to restarting the system

Polycom RMX 1000 User Guide 14-17 the system manually. When the screen displays message as shown below, do not press the Spacebar. Figure 14-18 Co

Chapter 14 – RMX Utilities 14-18 Figure 14-20 Console Interface –Booting into the Rescue Mode To use the RMX 1000 Rescue tool to reload software p

Polycom RMX 1000 User Guide 14-19 Activating the Upgraded System 1 Log in to the Web interface. The system displays the Product Activation page,

Chapter 14 – RMX Utilities 14-20 version number changes to V2.1, and the purchased options are activated. Figure 14-24 License Information Now, th

15-1 15 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the d

Chapter 15 – Signaling and Hardware Monitoring 15-2 Service Name Status Indication SIP Server Registered: MCU has been registered to the SIP serve

Polycom RMX 1000 User Guide 1-5 Directory Service The RMX1000 fully supports the Global Address Book (GAB) and Microsoft Lightweight Directory Acce

Polycom RMX 1000 User Guide 15-3 Table 15-2 Normal Range of the Hardware Status Unit Normal Range CPU 0-67 Celsius degree Motherboard 0-65 Celsi

16-1 16 Personal Conference Manager (PCM) In addition to the Web interface, the user can also use the Personal Conference Manager (PCM) interface

Chapter 16 – Personal Conference Manager (PCM) 16-2 Introduction to PCM Interfaces Viewing the PCM Interface To establish a call link, use the endp

Polycom RMX 1000 User Guide 16-3 After joining the conference, you can use any arrow key on the remote control to invoke the function menu, so as t

Chapter 16 – Personal Conference Manager (PCM) 16-4 FECC Token Description  Go to the lower level menu  Confirm the selection (if the menu is di

Polycom RMX 1000 User Guide 16-5 Figure 16-5 Create Conference Interface 2 Enter the valid conference ID at the cursor, and press # to confirm. Y

Chapter 16 – Personal Conference Manager (PCM) 16-6 then press the right arrow key , or directly press the corresponding number key of this confer

Polycom RMX 1000 User Guide 16-7 Conference Control for Regular Participants If you enter a conference as a regular participant, please wait until

Chapter 16 – Personal Conference Manager (PCM) 16-8 Legend Layout States and Function Description

Chapter 1 – System Overview 1-6 follows: • Viewing details of the RMX 1000 system • Modifying conference profiles and scheduling conferences • M

Polycom RMX 1000 User Guide 16-9 Video Force When the number of participants added to the conference is larger than the number of configured screen

Chapter 16 – Personal Conference Manager (PCM) 16-10 Figure 16-9 Chairperson Conference Control - Main Menu 2 For more information about the opti

Polycom RMX 1000 User Guide 16-11 a Select the Directory menu option to enter the directory interface. The list displays by default the address bo

Chapter 16 – Personal Conference Manager (PCM) 16-12 Recording a Conference When a recording link has been set up in the conference, the conference

17-1 17 Appendix A: Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference, the C

18-1 18 Appendix B: Telnet/Terminal Commands RMX 1000 also supports device debugging from the command line. You can configure command settings in

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-2 If you entered a wrong password, you may be required to re-login to the system. If you enter

Polycom RMX 1000 User Guide 18-3 View Device Information Enter show after the prompt # to view the current device information, including the system

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-4 After resetting the system configuration, the RMX 1000 must be restarted in order for the ne

2-1 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000

Polycom RMX 1000 User Guide 18-5 Table 18-2 Parameters Description Parameter Description ip IP address of the destination host -n<count>

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-6 Parameter Description 100 half 100Mbps half duplex 10 full 10Mbps full duplex 10 half 10

19-1 19 Appendix C: Glossary Abbreviation/Term Explanation Bandwidth Defines the information-carrying capacity of a channel. In analog systems,

Chapter 19 - Appendix C: Glossary 19-2 Abbreviation/Term Explanation Endpoint A hardware device, or set of devices, that can call, and be called

Polycom RMX 1000 User Guide 19-3 Abbreviation/Term Explanation telecommunications.LAN Local Area Network. A group of computers and other devices

20-1 20 Third Party Software Licenses This appendix provides the copyright statements for third party software products that are part of the Polyc

Chapter 20 – Third Party Software Licenses 20-2 Software Source Name License Type License URL Libpcap libpcap http://sourceforge.net/projects/libp

Chapter 2 – First Time Installation and Configuration 2-2 Figure 2-1 Replace RMX 1000 on the rack. ― Put the RMX 1000 on a safe, even, and clean

Polycom RMX 1000 User Guide 2-3 1 Enter http://portal.polycom.com in the address bar of the browser to access the login page of the Polycom resour

Chapter 2 – First Time Installation and Configuration 2-4 ― IP address of the LAN1 port - 192.168.1.254 ― Subnet mask - 255.255.255.0 ― Default

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

Polycom RMX 1000 User Guide 2-5 Figure 2-5 Logging in to the RMX 1000 Web Interface 4 The Product Activation dialog box is displayed. Fill in the

Chapter 2 – First Time Installation and Configuration 2-6 Figure 2-7 IP Network Services – LAN Settings Table 2-1 LAN Port Setting Parameters Para

Polycom RMX 1000 User Guide 2-7 Parameter Description LAN Speed Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes include 10

Chapter 2 – First Time Installation and Configuration 2-8 Parameter Description Remote IP Address Set the target network address for packet transm

Polycom RMX 1000 User Guide 2-9 Parameter Description System H.323 Alias Set the H.323 alias for the system. 6 If your IP network type is H.323

Chapter 2 – First Time Installation and Configuration 2-10 Parameter Description Server Address Provides the IP address of SIP server for registra

Polycom RMX 1000 User Guide 2-11 2 Select a time synchronization mode: ― Select the Synchronize device time with a time server option to synchron

3-1 3 Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. T

Chapter 3 – Basic Operation 3-2 RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI. The table below shows the operation

Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comp

Polycom RMX 1000 User Guide 3-3 Pane Layout Conference List The Conferences list pane shows all the conferences running on the current device and t

Chapter 3 – Basic Operation 3-4 Click System Alerts on the left part of the Status Bar to display the system alert pane. For more information about

Polycom RMX 1000 User Guide 3-5 Figure 3-3 List Sorting Right-click Shortcut Menu The Web interface provides right-click shortcut menus for common

Chapter 3 – Basic Operation 3-6 Starting a Conference There are several ways to start a conference with the RMX 1000: • Create an instant conferen

Polycom RMX 1000 User Guide 3-7 allocated by the system. These options are configurable, but none of these settings need to be modified to start a

Chapter 3 – Basic Operation 3-8 Scenario Dial-in String Create this conference, set the above passwords, and invite the above participants 9251001

Polycom RMX 1000 User Guide 3-9 The table below shows the strings dialed by the endpoint under different scenarios: Table 3-4 Dial-in String Rule f

Chapter 3 – Basic Operation 3-10 Dialing method between H.323 and SIP Participants The RMX system can work as a gateway to enable the H.323 or SIP

Polycom RMX 1000 User Guide 3-11 Connecting to a Conference–Dialing Methods To connect an endpoint to an ongoing conference or meeting room, you ca

Chapter 3 – Basic Operation 3-12 server. If the endpoint is registered to another SIP server, you can only first call the SIP URL of RMX 1000 to se

Polycom RMX 1000 User Guide i Table of Contents System Overview ········································································ 1-1 RMX 10

4-1 4 Conference Profiles A conference profile is used to pre-define the basic parameters for conference scheduling, such as the bandwidth, encryp

Chapter 4 – Conference Profiles 4-2 Figure 4-1 Conference Profile List RMX 1000 is provided with default built-in conference profiles so that use

Polycom RMX 1000 User Guide 4-3 Figure 4-2 New Profile Settings General Settings On the New Profile page, click the General tab to display the int

Chapter 4 – Conference Profiles 4-4 Parameter Description Auto Terminate If this check box is selected, the system will automatically terminate th

Polycom RMX 1000 User Guide 4-5 Figure 4-3 Video Quality Setup Page Depending on the user's selection in People Video Definition, the profile

Chapter 4 – Conference Profiles 4-6 Defining People Video Quality To define the video quality of CP conference: As described in the table below, se

Polycom RMX 1000 User Guide 4-7 and the conference video can be displayed with the best HD resolution of 1280x720 (720p). However, all the endpoint

Chapter 4 – Conference Profiles 4-8 Figure 4-4 Video Settings In the Video Mode drop-down menu, you can set the following video modes for conferen

Polycom RMX 1000 User Guide 4-9 ― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays

Chapter 4 – Conference Profiles 4-10 Figure 4-5 Meeting Room Parameter Setup Interface Customize settings for the conference skin by referring to

Table of Contents ii SIP Endpoint ······························································· 3-11 Conference Profiles ·······················

Polycom RMX 1000 User Guide 4-11 Figure 4-6 Recording Parameter Setup Interface The table below explains the configuration parameters. Table 4-12

Chapter 4 – Conference Profiles 4-12 Message Overlay When a message needs to be sent to all the participants in a conference, you can set the messa

Polycom RMX 1000 User Guide 4-13 Site Name A user can set the site name (endpoint name), so as to label each site when viewed onscreen. The site na

Chapter 4 – Conference Profiles 4-14 Table 4-14 Parameter Description of Advanced Options Parameter Description Video Clarity This option is enabl

5-1 5 Recording Link The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the reco

Chapter 5 – Recording Link 5-2 Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to displ

Polycom RMX 1000 User Guide 5-3 The table below explains the detailed meanings of these parameters. Table 5-2 Parameter Description for Recording L

Chapter 5 – Recording Link 5-4 Recording Properties To view the status between the recording link and RMX1000, double-click the recording link, or

6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automat

Chapter 6 – Meeting Rooms 6-2 General Settings Figure 6-2 New Meeting Room - General The table below explains the detailed meanings of these param

Polycom RMX 1000 User Guide iii Address Book ············································································· 8-1 Adding a Participant

Polycom RMX 1000 User Guide 6-3 Parameter Description Chairperson Password Enter the password that identifies the chairperson ID. The system will

Chapter 6 – Meeting Rooms 6-4 To edit or delete a participant that is added to the list, select it, and then click the Edit or Remove button. A use

7-1 7 Reservations Multiple types of conference reservations can be implemented using RMX 1000. You can reserve a conference for one time or conve

Chapter 7 – Reservations 7-2 a conference on a specific date to make conference scheduling clearer. When using the List view, click the button to

Polycom RMX 1000 User Guide 7-3 Adding a Reservation To reserve a conference: • Under the calendar view, click the button on the pane, or right-

Chapter 7 – Reservations 7-4 Parameter Description Duration Set the duration of the conference in the format of H:M. Reserving a Daily Conferenc

Polycom RMX 1000 User Guide 7-5 Table 7-3 Parameter Description for Reservation Setup – Weekly Parameter Description Start Time Set the start tim

Chapter 7 – Reservations 7-6 At the specified time, the reserved conference will be convened automatically, the conference icon will become , an

8-1 8 Address Book You can use the address book provided by the RMX 1000 to store participant information, such as the IP address and network comm

Chapter 8 – Address Book 8-2 Figure 8-1 Address Book Adding a Participant to the Local Directory You can add the information of a new participant

Table of Contents iv QoS ··············································································· 11-7 Ports ······························

Polycom RMX 1000 User Guide 8-3 The table below explains the detailed meanings of these parameters. Table 8-1 Configuration Description of New Part

Chapter 8 – Address Book 8-4 Example of cascading configuration There are two sets of cascaded RMX 1000 devices (RMX 1000_1 and RMX 1000_2). The in

Polycom RMX 1000 User Guide 8-5 Figure 8-4 Cascading Configuration – RMX 1000_2 Advanced Setting Usually, you only need to set the parameters on t

Chapter 8 – Address Book 8-6 Other Information To add other information for the participant (company name, contact phone, etc.), click the Informat

Polycom RMX 1000 User Guide 8-7 the group, select it and click Remove. You can also delete multiple participants from the group. 5 Click OK on the

Chapter 8 – Address Book 8-8 3 Select or enter the path where the address book file (.csv) to be uploaded is located, and then click Open to retur

Polycom RMX 1000 User Guide 8-9 LDAP Server To register RMX 1000 to the LDAP server, select LDAP from Type. Figure 8-8 Directory Service - LDAP Co

Chapter 8 – Address Book 8-10 Viewing the Global Directory After the directory server is successfully registered, the global directory buttons () o

Polycom RMX 1000 User Guide 8-11 Searching Directory Entries A user can use the Search function of address book to quickly find the specified parti

Polycom RMX 1000 User Guide v Hardware Monitor ··························································· 15-2 Personal Conference Manager (PCM) ·

9-1 9 Conference/Participant Monitoring Through the real-time conference-monitoring platform of the system, you can easily monitor ongoing confere

Chapter 9 – Conference/Participant Monitoring 9-2 Parameter Conference Information ID The Conference ID assigned to the conference Start Time Co

Polycom RMX 1000 User Guide 9-3 To manually terminate a conference: 1 In the conference list, click the conference to be deleted, and then click

Chapter 9 – Conference/Participant Monitoring 9-4 with the conference profile. To select a conference video mode: 1 In the Conferences list pane,

Polycom RMX 1000 User Guide 9-5 • Auto: This option is selected by default. Each multi-screen window will automatically select to display a confer

Chapter 9 – Conference/Participant Monitoring 9-6 To set the site name: 1 In the Conferences list pane, double-click the desired conference. 2 On

Polycom RMX 1000 User Guide 9-7 Parameter Description Status Displays the connection status of the participant:  Connected – The participant is s

Chapter 9 – Conference/Participant Monitoring 9-8 Parameter Description FECC Token The participant has the Far End Camera Control (FECC) Token and

Polycom RMX 1000 User Guide 9-9 Button Name Description Suspend Video Suspend the video transmission from the participant to the conference. The

Chapter 9 – Conference/Participant Monitoring 9-10 • The layout set at the Participant Properties page takes effect only for this participant’s e

Polycom RMX 1000 User Guide 9-11 • For an HD conference, the system does not provide the message overlay function.• The message overlay set at t

10-1 10 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operatio

Chapter 10 – Users and Connections 10-2 User List Figure 10-1 User List Pane To view the defined users for the current system, click Users in the

Polycom RMX 1000 User Guide 10-3 Figure 10-2 New User Settings Page Table 10-1 Description for New User Settings Parameter Description User Name

Chapter 10 – Users and Connections 10-4 Viewing User Connection Figure 10-3 User Connection List The Web management page for the device can list

11-1 11 IP Service Settings Click IP Network Services in the RMX Management pane to display the related IP information-setting page on the list pa

Chapter 11 – IP Service Settings 11-2 LAN Setting Configure the LAN information in the IP Network Services interface. Figure 11-2 IP Network Ser

Polycom RMX 1000 User Guide 11-3 Parameter Description Obtain DNS Server Address Automatically Used in combination with the DHCP option. When the

Chapter 11 – IP Service Settings 11-4 The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will